Orders may be cancelled before shipment for a full refund. If an order is cancelled after shipment please refer to our Returns Policy.
Within 30 days of its delivery, you may return any item you have purchased from us (provided that it is in new condition and is still in its original packaging) for a full refund. We'll also pay the return shipping cost if the return is a result of our error. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your return.
If the product you buy from us didn't reach you in perfect condition please let us know and we will arrange to have it replaced at our cost. When replacements are not available we may, at our discretion, provide a refund.
We will not deliver to a Post Office box or any address which we deem to be suspicious. Unless we have advised otherwise, we ship our goods using Fastway Couriers for New Zealand deliveries with no international delivery option at this stage. Please note that we are not responsible for loss or damage to goods that are delivered to an incorrect address that has been provided by you.
we will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission;
we will not disclose your Personal Information to third parties unless we are required by law or you have authorized us to do so;
we will take reasonable steps to protect the security of the Personal Information we collect from you.
We may use your Personal Information for the following reasons:
Purchasing and Pricing
We reserve the right to withdraw an offer or amend ur prices at any time. All prices (unless otherwise specified) are in New Zealand Dollars and are inclusive of a 15% Goods and Services Tax (GST).
Unless we have specified otherwise, all promotions, prices and products that are shown on this website are exclusive to purchases made on the website only.
Trends, Tracking and Sharing Information
We use standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from. These statistics are viewed on an aggregate basis and help us get general overviews of customer trends. We do not look at individual customer data. Personal information specific to each Vendor's sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request.
We use stringently tested technologies to ensure the security of information transmitted via our web site and maintained in our possession. When you place your order "checkout" you will see a lock icon appear on the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit and so cannot be viewed by anyone other than us. In addition, when we receive that data, it is stored on a separate location to the web server so that it can only be accessed by us.
Our site may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.